Shipping & Returns
General Conditions
GENERAL CONDITIONS OF PURCHASE
These general conditions of hiring apply to all commercial transactions made in our virtual store, www.zagv.uk, hereinafter The Seller. For more information about the Seller and our Privacy Policy, see the Legal Notice hosted on each page of this store.
We kindly ask you to read these Terms of Purchase and our Privacy Policy carefully before placing the order. If you are not in accordance with all the Purchase Conditions and the Privacy Policy, you must not place an order.
1. Identification
The Seller is a business unit belonging to:
ZAGV LTD
Company Number: 12532465.
VAT Reg No: GB/366054005.
3 – 7 Temple Avenue. Suite 140, Temple Chambers, London. England. EC4Y 0DA.
Any communication can be sent to the registered office or telephone 647.04.11.46 or the email address info@zagv.es.
2. Activity
The Seller is engaged in selling of Clothing.
3. Content and information provided on the website
The Seller reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time. The Seller makes all the efforts within its means to offer the information contained in the website in a truthful way and without typographical errors. In the event that at any time there is an error of this kind, alien at all times to the will of The Seller, it would be immediately corrected. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, the seller will notify the customer of the error and the customer will have the right to cancel your purchase without any cost on your part.
The contents of the website The Seller could, at times, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the client will have the right to rescind his purchase without any cost on his part.
The Seller is not directly or indirectly responsible for any of the information, contents, statements and expressions contained in the products marketed by The Seller. Said responsibility rests at all times on the manufacturers or distributors of said products. The client understands that the Seller is a mere intermediary between him and said manufacturer or distributor.
4. Sale system
To make a purchase, the user can choose between several ways to send us your order:
• Internet through the "shopping cart"
• Internet through the «off-line order»
• By telephone to the customer service telephone number: 647.04.11.46.
• By email info@zagv.es.
5. Applicable taxes
The prices of the products exhibited on the website of the Seller include the Value Added Tax (VAT) that, if applicable, is applicable.
6. Payment method
When making the order, the customer can freely choose to pay the purchases made by card (Visa, Visa Electron and MasterCard) or other analogous means. In certain cases and to prevent possible fraud, the Seller reserves the possibility of requesting a specific form of payment from a client in the event that the identity of the buyer is not reliably proven.
7. Form, expenses and delivery time
The Seller sends the orders to its customers through different urgent transport companies of recognized national and international prestige. The delivery date at the customer's address depends on the availability of the chosen product and the shipping area. The indicative transport periods are available in the section of our website «Shipping Costs». Before confirming your order, the client will be informed about shipping costs and transport terms, both indicative, that apply to your specific order. However, both may vary depending on the specific circumstances of each order.
Transport times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the goods.
The shipping costs that appear on the website when ordering are indicative and are calculated based on an average statistical weight of 4 kg. The Seller reserves the right to alter the shipping costs when the requested weight varies by plus / minus 10% with respect to the aforementioned average weight. In the event of a price variation, the Seller will notify the customer by email of the variation and the customer may choose to cancel his order without being charged any cost.
8. Buyer's rights and return policy
The Seller does not guarantee its customers the availability or the delivery time of the products offered on its website, except for the products in which a certain guarantee is expressly cited. The catalog that is shown is merely indicative since the manufacturers or distributors do not communicate the stocks in advance or guarantee delivery times. This situation prevents the Seller from being able to accurately inform its customers about the availability of the products as well as to guarantee a certain delivery time which, in any case, will depend on the time it takes the manufacturer or the distributor to supply the product.
The Seller guarantees its customers the possibility of canceling their order at any time and without any cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment.
The client will have a period of fifteen days from the receipt of the order to terminate the contract and return the purchased product. The client will inform The Seller within the stipulated period and by any means admitted by law, his desire to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and, if applicable, the invoice issued to the Seller, with the customer handling the return costs.
The customer may return any item that he has purchased from The Seller provided that the products have not been opened or used and retain their original seal or packaging. In these cases, the Seller will return the purchase money by means of a credit card payment, by means of a bank transfer to the account indicated by the customer or by means of a credit to his personal account.
Likewise, all costs incurred by returns will be borne by the Customer, unless a product other than that requested by the customer was delivered by mistake of the Seller, it will be removed and the correct product will be delivered without any additional charge for the buyer.
For any incident related to the return of items from our store you can contact our Customer Service Department via email: info@zagv.es
9. Customer Obligations
The client of The Seller undertakes at all times to provide truthful information about the data requested in the user registration forms or order fulfillment, and to keep them updated at all times.
The client undertakes to accept all the provisions and conditions contained in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out by the Seller.
Likewise, it undertakes to keep confidentially and with the utmost diligence its personal access codes to our website.
The client undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual schedule of delivery of goods (Monday to Friday from 11:00 a.m. to 13:30 p.m. and from 16:00 p.m. to 18:00). In case of default by the customer of this obligation, the Seller will not have any responsibility for the delay or impossibility of delivery of the order requested by the customer.
10. Applicable legislation and competent jurisdiction
The purchases made with the Seller are subject to the current legislation of England.
In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of the City of London.